When we drive together, it works for us

Nabogo is a free app that makes it easy and advantageous for you to drive with others – before, during and after the trip.

The reason why nabogo can be free from fees and adds is that our customers are not you, but provinces and public transport authorities who want to provide their citizens with better and greener mobility. For the same reason, you as a passenger can travel for free for the first 30 km of the ride if you have a commuter pass, and you can easily combine your journey with bus or train. The same offer applies if your workplace or educational institution collaborates with nabogo.

FAQ

Frequently asked questions

Payment

Our prices are calculated based on a fixed rate per kilometer. It is set at DKK 0.75 per kilometer in Denmark, where the app was developed. Depending on the exchange rate, DKK 0.75 corresponds to approximately €0.10. For example, it costs DKK 15 (approx. 2 euros) for a ride of 20 km. The money is transferred directly from the passenger to the driver, and nabogo doesn’t charge any fees.

You can drive for free for the first 30 km of the ride if you have an active commuter pass for public transportation. If your ride is 30 km or less, your commuter pass covers the entire trip. If your ride is, for example, 40 km, you pay 1 euro for the entire trip.

To make use of this offer, open the nabogo app and select the menu item ‘Payment’. Select Commuter Pass/Employee ID and upload a picture or screenshot of your pass.

The next time you book a ride, you will be able to see the original price crossed out, and next to it is written how much you have to pay.

About 15 minutes after the trip ends, the money will be automatically transferred to the driver’s nabogo account.

To receive the money in your bank account, ever so often you must request a payout in the nabogo app by going to Menu > Payment > Payout.

The money will be transferred to your account on the 7th weekday the following month.

Rules

Passengers must be 16 years of age, and drivers must be 18 years of age and have a valid driver’s license.

Nabogo is an intermediary platform for carpooling, and you are therefore not covered by insurance through nabogo. It is solely the responsibility of the driver to have taken out statutory liability insurance.

The payment you receive from nabogo is tax-free. The payments are not considered income according to SKAT, as our mileage rate ensures that it does not exceed the co-passenger’s share of the expenses associated with driving, cf SKAT.

Carpooling affects neither the driver’s nor the passenger’s driving deduction.

Read more on SKAT’s website: https://skat.dk/skat.aspx?oid=2236769 and https://skat.dk/data.aspx?oid=2234761

Search, offer and book a ride

A meeting point is a digital stop where a trip with nabogo starts and ends. As a driver, you drive past several meeting points where passengers can get on and off. When you create your trips, you can remove the meeting points on your route that you do not want to offer pick-ups and drop offs.

The location is never random – together with your municipality, we have placed meeting points where it is easy and safe to pull in by car.

If you have a suggestion for a meeting point, please feel free to write to us at support@nabogo.com with the address or coordinates of your suggestion. We cannot guarantee that all suggestions will be accepted, but we will do our best.

If you can’t find a relevant ride right now, it could mean that a driver does not drive past your desired route at the desired time – yet!

We therefore encourage you to create a ride agent so that you get a notification as soon as there is a relevant ride for you. In the ride agent, you can specify which days and times you want to be matched on.

For assistance, you can watch the video tutorial at the top of the page on how to create a ride agent.

Profile

You can reset your password by first opening the nabogo app and selecting ‘Continue with email’. Enter your email address, press Continue and then ‘Reset Password’, which is just below the login button.

Open the nabogo app and go to your profile. At the very bottom you can delete your user. Remember to withdraw your money from your nabogo account first.

Video tutorials

1. Find a ride
Play Video

00:07 Create user
01:04 Find a ride
01:30 Book ride
01:50 Create ride agent
02:00 Payment
02:06 Pay with your commuter pass and ride for free the first 30 km of every trip.

2. Offer a ride
Play Video

00:11 Create user
00:48 Create your trips
02:15 Pay out your money

Still puzzled?

Write to us at: support@nabogo.com

We endeavor to answer your inquiry within 1-2 business days.

In case of an emergency, please call +45 40 18 20 43.
The phone is answered weekdays at 9 am – 5 pm.